Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits:
For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
Job Description
Under direct supervision, dispatches service and preventive maintenance calls to vendors; ensures all deadlines are met and services are in compliance with customer guidelines. Updates customers on status of service requests by phone, email and/or 3rd party websites.
Duties include, but are not limited to:
Dispatches all preventive maintenance calls and follows up with vendors to ensure all calls are completed within the month of dispatchFollows up on preventive maintenance calls; prepares and submits quotes per company and customer guidelines Dispatches all service calls for the assigned locations and ensures all deadlines are metProvide detailed notes to customer 3rd party websites. Processes paperwork daily per company guidelinesCompletes billing in a timely mannerUpdates customers daily on the status of any service requestsCommunicates daily with vendorsAssist with the recruitment of vendors to service locations/customersPerforms on call duty per on call scheduleOther duties assigned Qualifications High School Diploma or GEDMinimum of five years customer service/dispatch experienceHVAC knowledge/experience preferredAttention to detail and commitment to accuracyComputer skills and proficiency in MS Office softwareSuperior teamwork and problem solving skillsEffective verbal and written communication skills, including active listening skillsExcellent customer service skillsAbility to establish and maintain harmonious working relationships with co-workers
Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers:
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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