Description

Are you customer-focused, energetic, and friendly? Kenworth of Bel Air is looking for an experienced Service Advisor—heavy-duty truck experience preferred—to join our team.As the first point of contact for our customers, you’ll play a vital role in managing communication for all repair activities and ensuring a seamless service experience. You’ll act as a liaison between our customers and the dealership, requiring a solid understanding of mechanical/automotive services and the ability to effectively set and manage expectations.We are committed to providing first-class service, and we’re looking for someone who shares that goal.Schedule: This position requires working Saturdays from 7:30 AM – 11:30 AM.

Benefits

Paid trainingMedical, dental, vision, disability and life insurance offerings401k with company contributionPaid vacation and sick timeCompany paid holidaysTuition Reimbursement programEmployee referral bonus program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain excellent customer service as set by dealership service managerSchedule appointments and generate estimates for customersAdvise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specificationsDocument repair and service orders in the correct fashionBe familiar with the latest industry trends and technical advancements and successfully apply them in daily activitiesEstablish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up timeAll other duties as assigned

Required Education and Experience

High School Diploma or GED requiredValid Driver’s LicenseMust have excellent customer service skillsAbility to multi-task, prioritize, and work efficientlyWork Authorization/Security ClearanceAll Roads Company does not provide H1-B sponsorship.  No security clearance required for this position.AAP/EEO Statement All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.