Mercedes-Benz of Ann Arbor is seeking a high-performing Service Advisor to join our team. If you have a passion for premium automotive brands and the drive to deliver an exceptional customer experience, this is your opportunity to lead with one of the most iconic names in the industry.
Key Responsibilities:
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.Qualifications:
Minimum of 3 years Premium Brand Service Advisor ExperienceGerman Luxury Brand Experience highly preferred with CDK ExperienceBasic mechanical understanding of an automobile.A team player who is focused on providing exemplary customer service.Acceptable driving record and a calid driver's license in your state of residenceWe offer best in class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.