Oxnard Toyota is seeking a friendly, experienced, and customer-focused Automotive Service Advisor to join our busy dealership. This is a great opportunity for someone who enjoys working in a fast-paced environment, values team collaboration, and is committed to providing top-tier customer service.
Responsibilities:
Greet service customers in a prompt and professional mannerWrite up repair orders accurately and clearlyCommunicate customer concerns to techniciansRecommend appropriate maintenance and repairs based on manufacturer guidelinesProvide accurate estimates and keep customers updated on service progressConduct active delivery when vehicles are ready, explaining services performedFollow up with customers to ensure satisfaction and encourage repeat businessQualifications:
2+ years’ experience in a service advisor or customer service role (automotive preferred)Strong communication and organizational skillsAbility to multitask and manage time effectivelyKnowledge of vehicle systems and terminologyExperience with CDK, Reynolds & Reynolds, or similar DMS (preferred)Valid driver's license and clean driving recordBilingual (English/Spanish) is a plusWe offer the best-in-class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The estimated annual earning range for this position is $66,000.00 to $114,000.00, which includes commissions on Individual Sales, Individual Gross Profit, and/or bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentive as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).