Dealership:L0384 Ramsey Subaru of Des Moines Ramsey Subaru Fuel Your Passion for Service — Where Excellence Meets Opportunity! We are seeking a top-performing, experienced Service Advisor who understands the critical importance of Customer Satisfaction Index (CSI) scores , exceptional customer service , and collaborative teamwork . If you thrive in a fast-paced environment, are passionate about helping people, and are driven by results, we want to hear from you! Explore our shop: Ramsey Subaru of Des Moines | Top Shops for Technician Jobs in Urbandale, IA (https://wrenchway.com/shops/ramsey-subaru-of-des-moines) Key Responsibilities: + Greet customers with professionalism and enthusiasm + Accurately document customer concerns and vehicle issues + Communicate clearly with technicians and customers throughout the service process + Provide timely updates and ensure customer expectations are met or exceeded + Promote recommended services and maintenance with integrity + Maintain high CSI scores through outstanding service and follow-up + Collaborate with team members to ensure smooth workflow and customer satisfaction Qualifications: + Minimum 2 years of experience as a Service Advisor in a dealership or high-volume shop + Proven track record of high CSI scores and customer retention + Strong communication and interpersonal skills + Ability to multitask and stay organized in a dynamic environment + Knowledge of Subaru vehicles and systems is a plus + CDK or similar DMS experience preferred + Valid driver’s license and clean driving record We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center Be the Spark Behind Every Satisfied Customer — Join Ramsey Subaru Today! High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.