**DESCRIPTION** We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a **part time position** (0.6 FTE). **Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM** **In this role, you will make an impact in the following ways:** + Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. + Analyze customers' needs, gather pertinent information, and open work orders. + Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work. + Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact. + Work with the Service Supervisor and/or Team Lead to schedule job assignments. + Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers. + Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Demonstrated administrative experience in Automotive, Construction or other Trade related fields. + Experience of delivering first class customer service + Demonstrate care and attention to detail + Experience or knowledge of automotive industry would be highly beneficial. + Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays. **QUALIFICATIONS** Experience in the automotive industry or strong mechanical knowledge is highly beneficial. Prior experience with OHS compliance and documentation is a significant advantage. Must demonstrate exceptional attention to detail and strong organizational skills. Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2418790 **Relocation Package** Yes