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Allied Universal® is hiring a Service Administrator. The Service Administrator works to deliver consistent end-to-end operational excellence for assigned applications and business processes. The Service Administrator is a key liaison for the field service teams, assisting with training, service analysis, and process improvement initiatives. The Service Administrator is crucial in delivering exceptional service by balancing service initiatives with operational efficiency. The Service Administrator may expect to travel 25% of their time as needed. This position will be located at our Dallas Headquarters.

RESPONSIBILITIES:

Provide strategic support to the Senior Director of National Field Service in overseeing day-to-day service operations, ensuring alignment with national field service objectives and AUTS company goalsLead the evaluation of regional and branch-level performance metrics, identifying trends and providing high-level operational support as neededServe as key liaison for field service teams, offering support in training, development, and operational execution across multiple marketsFoster strategic partnership and collaboration with field leadership, shared services, and corporate stakeholders to drive Innovation and service quality aimed at enhancing the customer service experience at Allied Universal Technology ServicesOversee the collection and analysis of field service metrics and Key Performance Indicators (KPIs), delivering data-driven resultsExecute special projects and initiatives assigned, contributing to the overall growth of national field service

QUALIFICATIONS (MUST HAVE):

Must possess one of the following:Bachelor’s degree in Business, Management, Communications or related to AdministrationAssociate’s degree in Business, Management. or Communications with a minimum of three (3) years of experience in the security industry or related fieldHigh school diploma or equivalent with a minimum of five (5) years of experience in the security industry or related fieldCurrent driver’s license if operating a company-owned, customer-owned, or personal vehicle for business activitiesMinimum of one (1) year of experience in service coordination, dispatch, or customer support in the security or related industryMinimum of three (3) years of experience working in an operational environment with strong customer service, field service operationsExperience with ServiceNow, SAP by Design, or similar service management platformsExcellent organizational and analytical skillsIntermediate to advanced knowledge of Microsoft Suite (Outlook, Excel, PowerPoint, and Teams)Knowledge of electronic security systems, access control, or alarm monitoringExcellent oral and written communication skillsAbility to create, document, and assist in implementing scalable field service processes and workflowsCritical thinking and problem-solving skillsAbility to meet deadlines and work in a fast-paced environment with minimal direction

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Technical certifications in the security industry or a related field include Security Now (ITIL), Google Workspace, CAPM, PMP, Lean Six Sigma, ServiceNow Admin, and SalesforceAbility to speak, read, and write in multiple languages (e.g., Spanish, French, etc.)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.