The Hiller Companies, LLC has an immediate opening for Service Administrator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

 

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Service Administrator is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field. This role also serves as the primary liaison to 3rd party portals helping to maintain compliance to customer and municipality requirements.

Key Responsibilities:

Receive Scheduling Service Request Call Ins from customer Making phone calls to customers to follow up on open quotes Maintaining our Fire Alarm Monitoring Accounts Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.  Maintain and process inspection documentation as required during the job completion process. Aid Service Coordinators in the processing of PO’s and ordering materials as needed. Complete special projects as required. Offer suggestions and solutions on improving efficiency of general procedures. Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service. Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.) Develop positive and ongoing relationships with customers and team members. Burden and complete ST jobs Other duties as required