At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process

Roles and Responsibilities:

Hotline Operation

Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of businessReports problems, potential crisis and complaint to supervisor for service improvementMakes outbound call to agent / brokers / intermediaries for follow-up casesExecutes empowerment guidelines

Administrative Works

Documents call activities in systemDocuments follow up items in log sheet or send email to AIAHK Business PartnersWorks closely with AIAHK Business Partners to resolve the complaints and uncertain issues
 

Other responsibilities

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Job Requirements:

Secondary education graduate with 4 years working experienceCandidates with higher academic qualification or more relevant working experience may be considered as Customer Service AdvisorMinimum 2-3 years relevant experience in Insurance / Customer Service / hotline serviceHands-on experience in customer serviceBasic insurance or MPF knowledge would be definitely an advantage

Others:

You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.