Job Description Summary

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

Must be able work in a fast-paced environment.Majority of work takes place indoors.Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Frequent bending, kneeling and reaching.Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.Must be flexible to work variable shifts (days, nights, overnights).Ten to twelve hour shifts sometimes required.

Education and Experience

Two years of experience as a server in full service restaurant preferred - preferably in a fine dining establishment.High school diploma or General Education Degree (GED) preferred.Must have Smart Serve Certification

Principle duties and responsibilities (Essential Functions) include:

Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.Demonstrate complete knowledge of the food and beverage menu.Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.Complete all closing duties and reports as assigned.Adhere to established safety and sanitation guidelines.Adhere to uniform and grooming standards.Perform other duties or projects as requested by management

Go Beyond @SonestaHotels WHO WE ARE

We are an organization made up of people, thoughts, and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation, or any other basis covered under applicable law

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Accessibility for Ontarians with Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

Hourly Wage: $17.20

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits

Food and Beverage Discount

RRSP Match

Drycleaning

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program  

Competitive Short- and Long-term disability program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount

RRSP Match

Tool and shoe reimbursement

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short term disability

program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount

Employee discounted hotel rate

Tool and shoe reimbursement

Various employee perks and benefits

Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.