About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

Creativity: Make it simple, lead the change. Commitment: Aim for better, impact for the good. Connection: Share experiences, grow together.

Some of our Benefits:

Medical Services Educational Reimbursement Cafeteria and Transportation ASO Foundever Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team located in our Liberia site.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

 

Primary Job Requirements

Requirements:

Fluent in verbal and written English, High Proficiency level. (85 %) (must) Bachelor's degree in Marketing, Business, Data Analytics, or a related field (must) Minimum of 4 years of experience in SEO, with a proven track record of improving organic visibility in a B2B SaaS or enterprise product environment. (must) Strong experience in technical SEO, including structured data, indexing, and AI-driven content optimization. (must) Expertise in SEO tools such as Google Search Console, SEMrush, Ahrefs, and Moz. (must) Experience working with AI-driven search and generative AI content strategies (desired) Primary Job Responsanilities

SEO Strategy:

Develop and implement SEO strategies that enhance the visibility of Qelp-powered content on client websites, ensuring it aligns with the latest AI-driven search trends.

Technical SEO:

Work with development teams to optimize structured data (schema markup), metadata, and indexing strategies to improve search engine understanding of Qelp solutions.

Content Optimization:

Ensure that AI-generated self-service content is search-friendly, well-structured, and aligned with SEO best practices for voice search, AI chatbots, and featured snippets.

AI and SEO Integration:

Adapt Qelp’s self-service knowledge bases and troubleshooting guides to AI-driven search behaviors, improving content discovery and reducing reliance on customer support.

Performance Monitoring:

Utilize tools like Google Search Console, SEMrush, Ahrefs, and others to analyze the effectiveness of Qelp-powered content on client websites, identifying areas for improvement.

Algorithm Adaptation:

Stay ahead of Google's Search Generative Experience (SGE), zero-click searches, and AI-driven indexing changes, ensuring our clients stay competitive in organic rankings.

Collaboration:

Work closely with product managers, developers, and content strategists to implement search-friendly content structures across multiple client environments.

Client Success Impact:

Optimize the Qelp platform’s performance to ensure our solutions drive higher customer engagement, reduced support costs, and improved self-service adoption.