Job Description

ROLE RESPONSIBILITIES:

Reporting to the Head of Corporate Services (CS) Mainland China, the individual has responsibility for managing the following areas:

1. Plans, directs and controls identification, delivery and operation of Workplace Experience and Operations (WEO) within a market in partnership with vendor providers with a particular focus on Facilities Management;

2. Oversees and drives Group standard WEO protocols within market;

3. Plans and manages WEO activity in alignment with HSBC Group CS strategy;

4. Integrates WEO planning, processes and delivery with:

1) Other CS functions (Portfolio Management, Capital Management and Operational Management);

2) Sustainability including energy saving, water, waste reduction/recycling programmes;

3) Other supporting functions within HSBC e.g. Protective Security, Engineering and Technology;

4) External service providers.

5. Appropriately balances risk considerations with cost considerations in the management and delivery of WEO;

6. Support the utilisation of providers for WEO, effective transitioning in accordance with global outsourced and standardised model

On the vendor management aspects, it includes the following responsibilities:

1. Oversight of all aspects of the WEO vendors’ performance, utilising standardised KPI’s and KRI’s;

2. Strong understanding of WEO vendors’ business, including major changes in their financial position and customer base;

3. Execution of the necessary sampling, checking and oversight of HSBC’s vendor management requirements, including sampling employee vetting and sampling anti-bribery procedures;

4. Achieve the required ISR reviews and other necessary due diligence checks;

5. Primary interface for physical site visits to vendor premises to understand the business and verify the necessary controls are in place;

6. Collaborate with Procurement to ensure that, upon contract expiry, an appropriate renewal (or re-procurement) strategy exists and is executed, obtaining the agreement of Procurement Boards or the appropriate internal authority;

7. Organize and chair formal review meetings for major vendors and key HSBC stakeholders in-market;

8. Point of escalation for exceptional non-performance, escalating issues of underperformance, process, or failings of due diligence to WEO vendors to protect HSBC’s exposure to risk.