Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Workforce Management (WFM):

\n\n Develop and maintain accurate forecasting models for call volume, staffing, and workload.\n Design and optimize scheduling strategies to meet service level agreements (SLAs).\n Conduct capacity planning and scenario modeling to support business growth.\n Collaborate with operations and HR to align workforce supply with demand.\n\n

Data Science & Analytics:

\n\n Build and deploy predictive models using machine learning to improve forecasting accuracy and attrition prediction.\n Analyze large datasets to uncover trends, inefficiencies, and opportunities for automation.\n Create dashboards and visualizations to communicate insights to stakeholders.\n Use statistical methods to support A/B testing, performance analysis, and process improvements.\n\n

Experience:

\n\n 5+ years in Workforce Management, with at least 2 years in a data science or analytics role.\n Proven experience with WFM tools (e.g., NICE, Verint, Genesys) and data platforms (e.g., SQL, Python, R, Power BI, Tableau).\n WFM or Call Center experience is a plus but not a requirement\n\n

Skills:

\n\n Strong knowledge of forecasting algorithms, queueing theory, and optimization techniques.\n Proficiency in Python/R, SQL, and data visualization tools.\n Experience with data science tools (Jupyter Notebook, NumPy, TensorFlow, PyTorch, Pandas, Prophet, or similar)\n Experience with time series forecasting libraries, such as: Darts, tsfresh, GreyKite, or similar\n Excellent communication and stakeholder management skills.\n Ability to translate complex data into actionable insights.\n

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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