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Job Summary

This is the advanced level of the Work Management classification hierarchy.  Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services.  The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks.  This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service.  This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as Technical trainer - training WMS l and ll on all work.

Responsibilities

Provides excellent customer service to internal and external stakeholders

Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

Facilitates communication between internal and external stakeholders

Monitors various reports to ensure process adherence to achieve customer-related goals

Performs research, root cause analysis, and owns resolution of invoice-related issues

Provide guidance and assistance for questions and problems related to vendor invoices

Collaborates with other work groups to ensure desired invoice processing outcomes

Uses software applications to prepare correspondence, reports, presentations, etc.

Professional and courteous in all contacts

Cost Management

Process invoices that support close-out of construction work orders in our work management system

Verifies and applies correct general ledger account accounting

Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently

Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.

Reliability

Prepares for and provides emergency restoration support as needed

EE Engagement/Safety

Supports Human Performance safety culture through active participation in safety meetings

Follows ergonomics and office safety guidelines

Supports corporate initiatives

Demonstrates a commitment to continuous learning and development

Basic/Required Qualifications

High School/GED AND Five (5) years minimum required related experience

Additional Preferred Qualifications

Accounts payable experience

Experience in construction field

Trains vendors on PGO invoicing transmission invoice process

Trouble shoots the PGO invoice transmission BOT

Responds to vendor questions in the transmission invoice mailbox.

Contract administration experience

Working knowledge of Microsoft Office Software

Demonstrates good judgment in decision making

Exhibits effective written and verbal communication skills

Collaborates effectively in a team environment

Works independently in resolving problems

Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

Prioritizes work effectively

Supports changing work environments, processes, and policies

Knowledge of Transmission processes

Knowledge of Maximo

Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. It is expected that the employee will average at least 3 days per week in office. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Friday, July 25, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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