Position: Senior Vice President, Contract Logistics The Senior Vice President (SVP), Contract Logistics leads a high-performing team responsible for designing and delivering complex, high-value supply chain solutions. This product leader is accountable for operational execution, innovation, and customer satisfaction across wholesale fulfillment, eCommerce, reverse logistics, and vertical-specific logistics services. The SVP plays a key role in advancing the organization’s position in sectors such as high-tech, data center, and medical logistics. Core Responsibilities & Duties: + Develop and execute the long-term vision and strategic plan for the Contract Logistics division. + Align service capabilities with market needs in high-complexity verticals. + Partner cross-functionally with Sales, IT, Finance, and Customer Success to integrate logistics solutions seamlessly. + Lead long-range planning for facility footprint, automation investments, and technology enablement to support scalable growth. + Represent the logistics function in Board/ELT-level updates and strategic planning sessions. + Lead and continuously improve all aspects of fulfillment (eCommerce and wholesale), reverse logistics (including in-house sorting and repair), and distribution operations. + Apply Lean and Six Sigma principles to enhance productivity, quality, and efficiency. + Ensure the delivery of consistent, high-quality service in accordance with client SLAs and KPIs. + Oversee multi-site operations with full P&L ownership and responsibility for delivering margin and cost targets. + Standardize SOPs, KPIs, and WMS practices across all warehouse and fulfillment sites. + Drive automation, robotics, and other tech-based initiatives to improve productivity and reduce cost-per-unit. + Lead implementation of inventory control systems and ensure regulatory compliance across facilities. + Design and manage contingency planning for peak seasons, labor volatility, and supply chain disruptions. + Support enterprise sales efforts with solution design and operational readiness. + Maintain executive-level relationships with key clients and partners. + Lead contract negotiations, implementation plans, and ongoing operational governance. + Inspire and develop a high-energy, collaborative team environment across multiple sites and functions. + Coach and mentor senior leaders and managers to foster accountability, innovation, and operational rigor. + Foster a culture of safety, continuous improvement, and frontline empowerment. Qualifications: + Minimum 10 years of progressive leadership experience in contract logistics, supply chain operations, or a related field. + Demonstrated success overseeing high-complexity logistics or fulfillment environments, preferably across eCommerce, high-tech, or medical sectors. + Lean Six Sigma certification. + Proven ability to lead multifunctional teams and scale operations in a high-growth environment. + Expertise in using data, metrics, and dashboards to drive performance and decision-making. + Strong communication and interpersonal skills; able to inspire, coach, and align diverse teams. + Demonstrated ability to manage multiple priorities and strict deadlines without compromising quality or compliance. + Must be able to perform all essential and marginal job functions, work collaboratively within teams, and adapt to evolving business needs and schedules. Forward Air is an Equal Opportunity Employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team