Position: Senior Vice President, Contract Logistics

The Senior Vice President (SVP), Contract Logistics leads a high-performing team responsible for designing and delivering complex, high-value supply chain solutions. This product leader is accountable for operational execution, innovation, and customer satisfaction across wholesale fulfillment, eCommerce, reverse logistics, and vertical-specific logistics services. The SVP plays a key role in advancing the organization’s position in sectors such as high-tech, data center, and medical logistics.

Core Responsibilities & Duties:

Develop and execute the long-term vision and strategic plan for the Contract Logistics division. Align service capabilities with market needs in high-complexity verticals. Partner cross-functionally with Sales, IT, Finance, and Customer Success to integrate logistics solutions seamlessly. Lead long-range planning for facility footprint, automation investments, and technology enablement to support scalable growth. Represent the logistics function in Board/ELT-level updates and strategic planning sessions. Lead and continuously improve all aspects of fulfillment (eCommerce and wholesale), reverse logistics (including in-house sorting and repair), and distribution operations. Apply Lean and Six Sigma principles to enhance productivity, quality, and efficiency. Ensure the delivery of consistent, high-quality service in accordance with client SLAs and KPIs. Oversee multi-site operations with full P&L ownership and responsibility for delivering margin and cost targets. Standardize SOPs, KPIs, and WMS practices across all warehouse and fulfillment sites. Drive automation, robotics, and other tech-based initiatives to improve productivity and reduce cost-per-unit. Lead implementation of inventory control systems and ensure regulatory compliance across facilities. Design and manage contingency planning for peak seasons, labor volatility, and supply chain disruptions. Support enterprise sales efforts with solution design and operational readiness. Maintain executive-level relationships with key clients and partners. Lead contract negotiations, implementation plans, and ongoing operational governance. Inspire and develop a high-energy, collaborative team environment across multiple sites and functions. Coach and mentor senior leaders and managers to foster accountability, innovation, and operational rigor. Foster a culture of safety, continuous improvement, and frontline empowerment.

Qualifications:

Minimum 10 years of progressive leadership experience in contract logistics, supply chain operations, or a related field. Demonstrated success overseeing high-complexity logistics or fulfillment environments, preferably across eCommerce, high-tech, or medical sectors. Lean Six Sigma certification. Proven ability to lead multifunctional teams and scale operations in a high-growth environment. Expertise in using data, metrics, and dashboards to drive performance and decision-making. Strong communication and interpersonal skills; able to inspire, coach, and align diverse teams. Demonstrated ability to manage multiple priorities and strict deadlines without compromising quality or compliance. Must be able to perform all essential and marginal job functions, work collaboratively within teams, and adapt to evolving business needs and schedules.

Forward Air is an Equal Opportunity Employer.