**Company description** Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com. **Overview** We are seeking a data-driven Account leader with CRM expertise for a SVP, Client Partner role in our New York City office. SVP, Client Partners are responsible for leading and supporting multiple teams & clients within the agency. The role involves developing strategies to maintain high levels of client satisfaction, establishing and nurturing client relationships, and ensuring that services meet client expectations. Additionally, they also help foster cross-functional collaboration and play a critical role in shaping the overall business strategy in alignment with client needs and market trends. In this role you will align client goals to CRM and digital marketing strategies, adding strategic value, and lead teams in transforming data into actionable programs that increase clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. You will collaborate with cross-disciplinary teams and agency partners to ensure integration of CRM campaigns with other channels. **Responsibilities** + Leadership in driving typically $25M+ in revenue, team sizes ranging from 30-50 people with multiple client stakeholders. + Develop and implement strategies to ensure high client satisfaction and collaborate with other departments to ensure a unified approach to client experience. + Establish and maintain strong relationships with key clients. + Strategic CRM leadership to drive customer engagement and retention, with a deep understanding of the customer journey, leveraging data-driven insights to optimize communications, loyalty, and lifecycle marketing. + Lead multi-track CRM engagements, understand the interplay between, and ensure we are driving an impact when it all rolls up to client results. + Work alongside the agency Strategy team to direct lifecycle and loyalty program customer strategies and optimization. + Leverage knowledge of CRM best practices to make recommendations that will have the most impact to the client’s business and drive innovation. + Lead cross-capability teams responsible for the customer engagement and messaging strategy, creative development, and execution of communications across multiple owned digital channels. + Drive collaboration across Strategy, Analytics, and Technology execution teams on regular testing strategies, analyses, reporting, and optimization implementation. + Work with cross-disciplinary teams and agency partners to drive integration of CRM initiatives with other digital channels. + Partner closely with Technology and Data teams to elevate roadmaps for marketing technology capabilities and data integration. + Awareness and understanding of SOW and project proposal documents, account planning process, MSA, pricing information (estimates, change orders, new scopes, etc.). + Leads strategy for internal and client QBR activities, looks for opportunities to cross sell and drive organic growth with clients. Leads meetings with cross-functional agency senior stakeholders. + Partners with delivery team to closely manage client business health (margin, etc.). + Work with Razorfish Marketing leads to create annual content calendar for thought leadership, white papers, public speaking and townhalls on relevant Client Service topics. **Qualifications** + 15+ years of experience including driving growth for clients through CRM capabilities in an agency. + Understanding of an omni-channel marketing ecosystem and customer-led marketing strategies. + Experience leading development of campaigns with addressable/owned channels such as, email, push, SMS, web, direct mail and integrating them with other channels in collaboration with cross-functional teams and agency partners. + Experience working with Marketing, Product, Data & Analytics teams along with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon, etc. + Analytical mindset with the ability to interpret data and leverage knowledge of the CRM best practices to drive innovation across the business. + Self-directed problem solver with excellent conflict resolution and communication skills. + Proven ability to build and nurture client relationships. + Experience leading complex projects and large teams. + Ability to lead a client account portfolio of $25M+. + Proven experience growing client accounts and agency revenue. **Additional information** The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: + Paid Family Care for parents and caregivers for 12 weeks or more + Monetary assistance and support for Adoption, Surrogacy and Fertility + Monetary assistance and support for pet adoption + Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance + Tuition Assistance + Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more + Matching Gifts programs + Flexible working arrangements + ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) + Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: $176,700 - $288,765 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 08/30/2025. \#LI-SM6