AWS Solutions is seeking a Senior User Researcher to bring impactful, actionable, and scalable research insights to teams innovating next-gen agentic AI products. You will work closely with product stakeholders, enterprise and end users to ensure that new innovations, features, and enhancements are rooted in customer needs, while exemplifying UX excellence across AWS.

Key job responsibilities
You will be responsible for research that informs a broad range of partner product teams throughout the development lifecycle, starting from forging a deep understanding of what research does, who our customers are, how they work, and the logic behind their implicit needs. You are well-versed and experienced in various methodologies of generative, evaluative, and validation user experience research, and have proven impact on product decisions based on your findings. You are able to synthesize your insights in a way that product and engineering teams can quickly to take action. You recognize the value of working quickly while maintaining high standards in deliverables that matters most to moving our organizational priorities forward.

In our organization, the researcher is expected to understand critical organizational priorities, organize research accordingly, and proactively decide how to make the best use of time to produce insights that impacts stakeholder work from day-to-day. The researcher regularly meets with executives and senior leaders to understand organizational intent, with customer to understand user needs and problem statements, as well as execution stakeholders to keep lockstep with product innovation needs at every milestone in the product development lifecycle. A successful candidate has demonstrated history of excellent communication and writing skills and employs them daily.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


About the team
AWS Industry Products is an AWS engineering organization chartered to build new AWS products that address real-world customer problems. We dive deep with industry leaders to unblock industries, enabling them to capitalize on new digital business models. We focus on the automotive, manufacturing, supply chain, sustainability, clean energy, multimedia/entertainment, healthcare and life science industries. We are a diverse team of builders and innovators. We are curious, passionate, life-long learners, and we love getting stuff done.