Description AWS Solutions is seeking a Senior User Researcher to bring impactful, actionable, and scalable research insights to teams innovating next-gen agentic AI products. You will work closely with product stakeholders, enterprise and end users to ensure that new innovations, features, and enhancements are rooted in customer needs, while exemplifying UX excellence across AWS. Key job responsibilities You will be responsible for research that informs a broad range of partner product teams throughout the development lifecycle, starting from forging a deep understanding of what research does, who our customers are, how they work, and the logic behind their implicit needs. You are well-versed and experienced in various methodologies of generative, evaluative, and validation user experience research, and have proven impact on product decisions based on your findings. You are able to synthesize your insights in a way that product and engineering teams can quickly to take action. You recognize the value of working quickly while maintaining high standards in deliverables that matters most to moving our organizational priorities forward. In our organization, the researcher is expected to understand critical organizational priorities, organize research accordingly, and proactively decide how to make the best use of time to produce insights that impacts stakeholder work from day-to-day. The researcher regularly meets with executives and senior leaders to understand organizational intent, with customer to understand user needs and problem statements, as well as execution stakeholders to keep lockstep with product innovation needs at every milestone in the product development lifecycle. A successful candidate has demonstrated history of excellent communication and writing skills and employs them daily. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About the team AWS Industry Products is an AWS engineering organization chartered to build new AWS products that address real-world customer problems. We dive deep with industry leaders to unblock industries, enabling them to capitalize on new digital business models. We focus on the automotive, manufacturing, supply chain, sustainability, clean energy, multimedia/entertainment, healthcare and life science industries. We are a diverse team of builders and innovators. We are curious, passionate, life-long learners, and we love getting stuff done. Basic Qualifications - 7+ years proven success leading User Research projects with demonstrated impact - BS in HCDE, Human Factors, Cognitive Psychology, or similar - Portfolio demonstrating past work experience and deliverables (eg: study plans, reports) Preferred Qualifications - MS in Human Factors, HCDE, or Cognitive Psychology - Familiarity with the technical considerations involved in designing for complex systems - Proficiency with web standards and accessibility compliance - Experience working in a collaborative environment where some collaborators are remote and some are in-person Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.