Job Description Insight Global is seeking a Senior UX Designer. This team will be supporting customer facing design for messaging systems aligned to two way communication. The candidates shall be responsible for building and delivering on end-to-end User Experience (UX) Design across Digital Journey portfolios within an Agile team. Candidates will be responsible for a track of work that supports conversational flows, sales chat and digital support chat bot features. Candidates will be designing the end to end consumer experience for a chatbot that interfaces both with customer service representatives and the consumer. Candidates should be comfortable enough with information architecture to draft flows alongside Content Strategy partners. This role requires the ability to create strong partnerships with product partners and handle ambiguity, bringing structure to unclear requirements and design needs. There is complexity across multiple different consumer facing touchpoints. Candidates will be designing for all digital platforms, work in agile environments to communicate and lead design specs with stakeholders, as well as implementing design strategy and new feature design within the UX and UI functionality. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of experience within Product Design Hands on with Figma Understanding of Information Architecture Extensive experience understanding the customer journey for digital experiences Hands on experience creating journey maps, complex user flows and bringing structure to complex tracks of work Strong stakeholder communication and ability to work within an ambiguous track of work Cross team collaboration and ability to work through different use cases that could be slated for development Ability to deliver UI/Visual design when needed Portfolio with up to date work showing flow and process Chatbot or AI experience Conversation or messaging design Business to Consumer two way communication - messaging/chat bot/ complex flows Financial and healthcare background null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.