Job details

Work Location

Hong Kong

State / Region / Province

Hong Kong

Country

Hong Kong Special Admin Region of China

Domain

Consulting

Interest Group

Infosys Limited

Skills

Domain|Network|Contact Center Media Server & Gateway

Company

ITL Hongkong

Requisition ID

133790BR

Job description

ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.



SHORT DESCRIPTION:

We are look a Senior UX Designer in Hong Kong.

RESPONSIBILITIES:

Client Engagement:

Work closely with clients to understand their business goals, target audience, and project requirements.Collaborate with stakeholders to define project scope, deliverables, and success criteria.Conduct workshops and stakeholder interviews to gather insights and align expectations.Establish and maintain strong client relationships, serving as a trusted advisor in all matters related to user experience. User Research and Analysis:Conduct user research activities, including interviews, surveys, and usability testing, to understand user needs, behaviours, and preferences.Analyse research findings and synthesize actionable insights to inform UX design and strategy.Identify user personas, user journeys, and pain points to guide the design process.Utilize data analytics tools and techniques to gather and analyse user behaviour data for evidence-based decision-making.

UX Strategy & Planning:

Develop UX strategies and roadmaps that align with the client's business objectives and target audience.Define key performance indicators (KPIs) and success metrics to measure the effectiveness of the UX initiatives.Create user experience guidelines, design principles, and best practices for consistent and cohesive experiences.Collaborate with cross-functional teams, including designers, developers, and product managers, to ensure alignment with the UX strategy.

UX Design & Prototyping:

Create wireframes, prototypes, and design concepts to visualize and communicate UX solutions.Apply user-centered design principles to create intuitive and userfriendly interfaces.Collaborate with designers to develop high-fidelity mock-ups and interactive prototypes for user testing and validation.Conduct iterative design reviews and incorporate feedback from stakeholders and end-users.

Usability Evaluation &Testing:

Plan and conduct usability evaluations and testing sessions to identify usability issues and gather user feedback.Analyse test results and provide actionable recommendations to enhance the user experience.Collaborate with clients and development teams to prioritize and implement design improvements based on usability findings.

Industry Trends & Thought Leadership:

Stay up to date with the latest UX trends, emerging technologies, and industry best practices.Contribute to thought leadership by writing articles, delivering presentations, and participating in UX conferences and events.Share knowledge and mentor junior team members to foster professional growth and development.

SKILLS/COMPETENCIES

Education & Experience:

Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.8-12 years of professional experience in user experience consulting, UX research, or UX design.Demonstrated experience working on multiple client projects concurrently.

Skills & Abilities:

Strong expertise in user research methodologies, including interviews, surveys, and usability testing.Proficiency in UX design tools such as Sketch, Adobe XD, Figma, or similar software.Experience with data analytics tools and techniques to analyse user behaviour data.Excellent communication and presentation skills, with the ability to effectively convey complex concepts to clients and stakeholders.Ability to manage and prioritize multiple projects and deliverables simultaneously.Strong problem-solving skills and the ability to think strategically.Flexibility to adapt to different client requirements and project scopes.Client-facing experience with exceptional relationship-building skills
EEO Statement:

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”