At Amazon Delivery Experience, we’re driven by a passion for innovation and customer-centric design. Our Amazon Shipping team is boldly reimagining the experiences of shippers worldwide, leveraging Amazon's own proven logistics network to enable exceptional delivery experiences for their customers. We're seeking a growth-minded Senior UX Designer to shape pioneering solutions that redefine how packages are seamlessly shipped and delivered to customers across the globe. As a key member of our team, you'll have the unique opportunity to make a lasting impact on the future of logistics by creating intuitive, user-centric experiences that delight shippers and their customers alike.

To succeed in this role, you are:

* Creative, curious, and show a strong bias for action to deliver results
* Experienced in developing and launching innovative solutions
* Skilled at balancing customer needs with business constraints
* Proactive in driving alignment through effective communication and relationship-building

If you're passionate about solving complex puzzles, thrive in ambiguity, and are excited by the prospect of transforming an entire industry through design, we want to hear from you.


Key job responsibilities
* Lead end-to-end design projects that solve complex logistics challenges for shippers
* Partner with product, engineering, and business stakeholders to define problems, opportunities, and solutions
* Create service blueprints and object model diagrams to map complex systems and identify opportunities for innovation
* Create user flows, wireframes, and high-fidelity designs that balance customer needs with business goals
* Conduct user research to deeply understand shipper needs and inform design solutions
* Drive decisions through objective data including market analysis, customer insights, and business requirements
* Mentor other designers and elevate the overall quality of design across the team
* Champion design thinking and user-centered methodologies across the organization
* Drive innovation through rapid prototyping and iterative design approaches

A day in the life
Your day might include facilitating a design thinking workshop, mapping service blueprints, collaborating on user research, creating prototypes for new features, mentoring designers, and syncing with cross-functional partners to align on product strategy. You'll leverage your expertise in UX best practices and your understanding of the shipping industry to simplify complex logistics processes.

About the team
We're an innovation-focused team within Amazon Delivery Experience, tackling some of the most complex systems in logistics. Collaborating with world-class engineers, product managers, and business leaders, we push the boundaries of what's possible in the world of shipping and delivery. You'll have the autonomy to explore bold ideas, rapidly prototype solutions, see your designs come to life in a fast-paced, high-impact environment, and collaborate with dozens of designers and researchers across our Amazon Delivery Experience team.