The team you'll be working with:

About NTT DATA and Tangity

NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.

Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.

The Role

As a Senior User Researcher at Tangity, you’ll play a critical role in shaping meaningful, accessible public services that deliver lasting value to users. You’ll lead research initiatives across the full delivery lifecycle—helping agile teams validate assumptions, reduce delivery risk, and prioritise work based on real user needs.

You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You’ll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation.

What you'll be doing: \tPlan, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases\tApply a range of qualitative and quantitative research methods—e.g. depth interviews, usability testing, contextual inquiry, surveys—to surface behavioural insights\tEstablish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs\tSynthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps\tTranslate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions\tCollaborate with Business Analysts and UX/UI Designers to ensure proposed solutions are evidence-based and grounded in actual user behaviour\tSupport design iteration and decision-making by testing early service concepts, prototypes, and touchpoints\tCommunicate findings to varied audiences—through visual artefacts, research reports, presentations, and stakeholder playbacks\tFacilitate design and research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment\tEmbed a user-first culture across agile teams by encouraging regular exposure to user feedback and service impact\tEnsure inclusive and accessible research approaches that align with GDS and WCAG standards\tMentor junior researchers and help shape Tangity’s research practice, contributing to tools, templates, and team capability building What experience you'll bring:

Responsibilities

\tLead and execute design solutions for complex, high-impact projects with strategic oversight\tProactively contribute to client meetings, presentations, and workshops\tMentor and guide team members, ensuring design standards are maintained\tFoster client relationships by anticipating needs, presenting recommendations, and driving outcomes

Expected Behaviours

\tDemonstrates strong ownership and leadership across design deliverables, ensuring alignment with project goals\tAnticipates client needs and addresses design challenges, delivering proactive solutions\tExhibits excellent communication, both with clients and within the team, and is a trusted design voice in meetings\tTakes responsibility for fostering a collaborative and productive team environment, including mentoring and upskilling peers

What We're Looking For

\t8+ years of hands-on experience in user research, human-centred design, or service design\tExperience of SAAS or Salesforce would a nice to have \tBachelor’s or Master’s degree in User Research, Psychology, HCI, Anthropology, or a related field\tExtensive experience leading user research across complex digital services in agile environments\tStrong portfolio or case studies showing research that informed successful service or product outcomes\tProficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation\tComfortable presenting findings to senior stakeholders and advocating for users in delivery decisions\tWorking knowledge of GDS service standards, assessments, and digital service design principles\tStrong understanding of inclusive design and accessibility standards (e.g., WCAG 2.2)\tEligible for SC clearance (British citizen or equivalent, with 5 years continuous UK residency)\tExperience working on UK government or local authority services\tFamiliarity with GOV.UK design system, forms, and content patterns\tUnderstanding of digital analytics tools and the role of behavioural data in triangulating insight\tExposure to service blueprinting or policy/service integration Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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