We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands – Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner – unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you're thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality – it's the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.
How We Work?
Our hybrid work style (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
About The Role
As a Senior user researcher at Gen, you will conduct strategic research initiatives that shape the direction of our cybersecurity products and services. You’ll uncover meaningful insights that drive product strategy, improve user experiences, and inform long-term innovation. Working as a trusted partner across design, product, and beyond, you will bring a deep understanding of user behavior and needs into every stage of the product development lifecycle.
This is a senior-level role ideal for someone with experience in applied research and a strong ability to influence through insight. You’ll move fluidly between high-level exploration and hands-on tactical work—framing complex problems, identifying opportunity areas, and elevating the role of research across the organization. You’ll also play a key role in helping shape the future of our research practice.
Objectives:
Lead research for complex product areas, balancing short-term delivery needs with long-term vision.
Plan and conduct generative and evaluative research using different qualitative and quantitative methods.
Translate research findings into clear, actionable insights and strategic recommendations.
Partner with product, design, engineering leads and sales teams to define research goals, shape roadmaps, and inform decision-making.
You’ll lead user research within a specific domain, serving as the voice of the user and a strategic partner to your cross-functional teammates.
Coach and mentor junior-level researchers to build skills and foster a strong research culture.
Communicate findings in compelling ways through storytelling, visualizations, workshops, and strategic briefs.
Promote user-centered thinking across teams and help grow the organization’s research maturity. Be a thought partner, not just an executor of research.
Contribute to the evolution of research operations, methodologies, and tools.
Competencies:
Expertise in User Research (extensive experience (5+ years) leading research for digital products, with proficiency in both qualitative and quantitative methods)
Strategic Insight & Problem Framing (ability to frame complex, ambiguous problems and deliver high-impact insights that influence product and design direction)
Influence & Communication (strong stakeholder management skills, with a proven track record of communicating insights clearly and driving decisions)
Leadership & Mentorship (comfortable mentoring or guiding other researchers, contributing to a culture of excellence and growth
Tool Fluency & Operational Savvy (proficiency with modern research and collaboration tools (e.g., UserTesting, FigJam, survey platforms), and fluency in English, both written and spoken)
Bonus: Experience working in technical, cybersecurity, or enterprise environments.
And a note from us: We know that not everyone will tick every box. If you're excited about the role and feel you could make a meaningful contribution, we’d love to hear from you—even if your experience looks a little different from what we’ve listed.
Benefits:
Annual bonus scheme
Unlimited PTO (paid time off) & flexible working hours.
Opportunity to learn and work with the best in the Digital Security industry.
Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
Tuition reimbursement for job-related courses
Sustainable home improvement bonus
Learning & Development plan.
Mac/Windows laptop and more
The chance to join a major global tech company listed on the S&P 500.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.