Senior User Operations Specialist

 

Location: Dublin, Ireland

Work mode: Hybrid

The successful colleague is required to attend the office 1-2 times every week, and additionally whenever needed for system changes, training, activities, etc.

 

 

Position Summary:

 

Join Bentley Systems as a Senior User Operations Specialist, where you will play a pivotal role in our order-to-cash workflow. This position involves managing complex processes, including contract setup, invoice adjustments, and end-to-end order processing for a global region. Your expertise will ensure that all activities align with Bentley's guidelines and policies, enhancing our digital transformation journey.

 

Responsibilities:

 

Lead daily operations to ensure activities meet established turnaround times and standards. Process enterprise customer orders and adjustments in accordance with Bentley's policies and guidelines. Collaborate cross-functionally with various stakeholders via email and phone to resolve order processing issues and ensure timely deliveries. Maintain accurate CRM contract records and update order tracking systems. Analyze operational data to respond to stakeholder queries or disputes and present findings to inform strategic decision-making. Support sales teams in achieving revenue goals through efficient back-office functions. Deliver timely, professional, and high-quality service to our user base.

 

 

Qualifications:

5-7 years of experience, with 2-5 years in an order-to-cash or shared services environment. Proficiency with Salesforce and other productivity applications and platforms is an advantage. Strong analytical skills to extract meaningful insights from complex data sets. High level of accuracy in managing processes, conducting audits, and preparing reports to maintain quality standards. Excellent verbal and written communication skills to effectively convey information to team members and stakeholders. Ability to identify issues quickly, think critically, and develop effective solutions. Superior time management skills to manage multiple tasks, prioritize workload, and meet deadlines. Flexibility to adapt to changing circumstances and evolving business needs, with a willingness to learn and embrace new technologies and methodologies.

 

What We Offer:

 

A great Team and culture – please see our colleague video.  An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.  An attractive salary and benefits package.  A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.  A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

 

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