Description

Insulet is on a mission to simplify life for people living with diabetes! We are growing and looking for a Senior User Experience (UX) Researcher in the growing UX organization to accomplish our mission. The Senior UX Researcher will prepare research roadmaps, design and execute quantitative and qualitative UX research to identify new opportunities and improve our product, digital, web, and service-based experiences. The ideal candidate has a proven track record collaborating with cross-functional leadership (UX design, Content Strategy, product management, marketing management...) and wants to contribute to innovation through rigorous research and constant learning. 

 

Responsibilities 

Define the research roadmap based on business priorities and stakeholder needs 

Nurture close working relationship with leadership: business, design and engineering stakeholders 

Be the representative voice of UX research in high profile cross-functional meetings 

Present to cross-functional leadership in high profile meetings  

Seek feedback from manager and constantly focus on improvement 

Lead innovation in process improvement, tools and methodologies 

Collaborate effectively with other UX researchers on the team 

Mentor UX researchers on collaborative projects. 

Autonomous in conducting own research with and without partnering with other researchers 

Lead medium-sized projects from end-to-end, being personally responsible for execution in all aspects. 

Design large-scale surveys and analyze them, leveraging solid design of experiment and statistical expertise, including Qualtrics advanced features. 

Design, moderate and analyze qualitative and mixed-method studies (e.g. interviews), remotely as well as in-person, with patients and HCPs 

Work with vendors, and as well as personally conduct participant recruiting and compensation as needed 

Complete report writing, create actionable recommendations, with best-in-class visualizations 

 

Basic Qualifications 

Master’s degree or equivalent achievements in Mathematics, Engineering, Psychology, Human Computer Interaction, Human Factors, or related field required 

5+ years of relevant experience in quantitative CX, UX, Human Factors, or Marketing/Customer Insights, with focus on product. 

Strong desire to understand and improve the lives of People living With Diabetes. 

Extensive experience with Qualtrics, including advanced features. 

Demonstrable expertise in data visualization for business presentations and storytelling 

Experience in surfacing research needs and driving the creation of research roadmaps with Product Management, Marketing and UX leadership to surface research needs and Strong background in design of experiment 

Demonstrable experience in presenting to leadership 

Experience with agile research as part of design sprints 

Successful track record in a fast-paced collaborative culture with tight deadlines 

 

Preferred Qualifications 

5+ years experience with research in regulated medical spaces and/or on med-tech devices 

Knowledgeable about diabetes  

Strong expertise in statistical analysis 

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from our Acton or San Diego office at least 3x/week; may work remotely other days). #LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $115,950.00 - $173,925.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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