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Job OverviewWorking as part of the APAC Translations team (based in HK) in a busy 18/7 department that supports English to Chinese, and vice versa translations services to internal clients within the Institutional Clients Group (i.e. Investment Bank, Markets, Transaction Services, Private Bank, etc.) and various other clients within Citi.
Translations responsibilities:
Provide high-quality translation of time-sensitive and confidential materials from English to Chinese for Mainland China / Hong Kong / Taiwan markets and vice versa. Translations of various types of documents, e.g. Pitch books, presentations, correspondences, regular market updates and other materials that may be related to the business
Leverage translation tools, including AI-powered tools, to ensure efficient and accurate delivery
Provide excellent customer service in a fast-paced environment. Interact with clients and gather details on job requests as required from time to time
Discuss with Supervisor to clearly understand deadlines and instructions for processing a document properly
Complete job tracking and monthly billing requirements as part of the workflow process
Qualifications:
Min. 3 years of experience as a professional translator, in Financial field preferred
Translations speed of 3,500 words per day manually, or 6,000 words per day with translation tools
Highly proficient in both English and Chinese languages (oral and written communications inclusive)
Advanced knowledge of Microsoft Office (PowerPoint, Excel and Word)
Proficiency in Machine Translation (MT) post-editing
Familiarity with AI-powered translation tools and platforms
University graduate in related field
Master degree in linguistics preferred
Workflow responsibilities:
Support Front Desk activities as and when required to support Supervisor and coordinate with internal clients or external suppliers for job distribution, proof reading etc.
Primary point of contact for clients, responsible for assigning incoming work to the appropriate resources.Interacts with clients and gathers detailed information on job requests (e.g. deadlines, instructions, billing details)
Manages the department mailbox and job dashboard accordingly and is responsible for doing assigning jobs and also hand over to next shifts
Handle translation projects to ensure deadlines are met, prioritize workload and makes adjustment to meet business needs as required, where necessary negotiates deadlines
Provide excellent customer service in a fast-paced, multi-shift production environment
Communicate effectively with clients and translators supplier, suppliers locally and globally regarding queries on documents
Provide clear directions to translators on deadlines and document processing
Establish an inclusive and positive team-oriented work environment
Other Responsibilities
Complete administrative duties for billing and tracking jobs including supplier billing by job
Buddies new joiners post-training
Proofread work done by team members or suppliers to meet clients’ requirements
In absence of a Supervisor allocate global resources effectively to run the department smoothly and efficiently
Establish strong relationships with clients to understand their needs and work across businesses, functional and / or regional lines to provide clients with integrated solutions that meet and / or exceed the needs
FOR YOUR AWARENESS: We are implementing the Vaccine Pass in accordance with the guidance of the HKMA, effective April 1, 2022. All Citi staff will be required to be vaccinated against COVID-19 or have a valid medical exemption to enter Citi premises. To comply with this, the successful candidate must be either vaccinated against COVID-19 or have a valid medical exemption.------------------------------------------------------
Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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