Description Are you interested in shaping the future of how developers build for Fire and Alexa-powered/Echo devices? Do you want to lead the transformation of technical documentation through the use of AI and content management technologies? We are building a marketing operations Center of Excellence, and we need a Technical Program Manager to drive this mission forward. About the Role As the Technical Program Manager (TPM III) for Technical Documentation Operations, you'll be the architect of our next-generation documentation ecosystem that serves hundreds of thousands of developers annually. You'll own our proprietary documentation tools and Adobe suite, driving innovations that help developers build faster and more efficiently for our Fire and Alexa/Echo-powered devices. This is a unique opportunity to combine technical leadership with strategic program management to transform how we create, deliver, and scale technical content across Devices & Services teams. Key job responsibilities Technical Innovation & Strategy: • Lead the architectural vision for our documentation systems, partnering with engineering teams to integrate AI technologies that accelerate developer success • Own our full Adobe Experience Cloud suite (Target, Experience Manager, Launch, Web SDK, and Analytics), driving tech stack evolution to meet emerging needs • Spearhead the evaluation and implementation of next-generation documentation tools and AI-powered solutions • Maintain robust security and compliance standards across all documentation platforms Program Leadership & Operations: • Drive end-to-end Technical Writing operations, optimizing processes from intake to launch • Establish data-driven metrics and KPIs that measure program success across efficiency, satisfaction, and quality • Lead vendor relationships, security compliance, and budget management for our documentation and content management tools • Build scalable workflows that support Fire and Alexa technical writers and product teams • Align operational strategy with organizational goals and customer needs Cross-functional Impact: • Partner with product, engineering, and technical writing teams to drive systematic improvements • Lead technical discussions and architectural decisions that shape our documentation infrastructure • Champion process improvements that enhance cross-team collaboration and delivery speed • Drive roadmap priorities and resource allocation across teams About the team CAPE MET is a horizontal support function within the Entertainment, Devices, and Services org. Our vision is to excite, educate, and energize third-party developers to build delightful experiences for hundreds of millions of Fire and Echo family devices. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - 5+ years of technical product or program management experience - 5+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience developing and executing/delivering product and technical roadmaps - Experience in operating content management system (CMS), Adobe Experience products, and technical documentation authoring products Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.