At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Business Line Quality Assurance (BLQA) Senior Manager responsible for leading and supporting a team of BLQA Managers and BLQA Testers in the administration and execution of testing activities within the BL CRO’s ’s BLQA Program. The BLQA Senior Manager is responsible for overseeing all testing activities, the timely completion of planned tests, developing and delivering ongoing BLQA training, and conducting performance management and staff development. Additionally, the Manager will:

Oversee and/or execute quality management routines to ensure QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance PolicyServe as a key escalation point in the execution of BLQA testing, including exception analysis and issue vettingApprove reporting for Sr. Management review and distributionRepresent management in internal audits/exams of QA functionOwn the summarization of QA results for assigned focus areas and visibility for senior managementIdentify gaps and inform solutions to create testing efficienciesCollaborate with BL CRO leadership to drive testing strategyPresent process improvement proposals to reduce risk of control failure and/or drive process efficienciesAssist in the review and approval of the annual and quarterly BLQA testing planOther deliverables as assigned by management

Basic Qualifications

Bachelor's degree, or equivalent work experienceTypically more than ten years of applicable experience

Preferred Skills/Experience

Advanced understanding of operational risk and management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risksAdvanced business acumen and credibility to help business units proactively identify and address risksSuperb process facilitation, project management, and analytical skillsExcellent presentation, interpersonal, written, and verbal communication skills.Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.Strong leadership and management skills of processes, projects and peopleEffective skills at managing stressful situationsStrong analytical, problem-solving and negotiation skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł329 885,00 - zł388 100,00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.