We are seeking a highly experienced Senior Telematics Application Support Analyst to be the primary point of contact for all technical support related to our fleet's critical in-cab technologies. This role involves providing expert-level troubleshooting and support for Geotab telematics and Lytx in-cab camera systems, ensuring optimal performance and user adoption for our operations, drivers, and various business units.

The successful candidate will be responsible for diagnosing and resolving complex hardware and software issues, maintaining detailed documentation, and collaborating with internal teams and external vendors to deliver seamless service. With a strong understanding of in-cab technologies like ELDs, ADAS, and mobile device integration, you will also contribute to training initiatives, empowering our users to effectively utilize these essential tools. This role requires a proactive problem-solver with excellent communication skills and the ability to thrive in a fast-paced environment, with occasional travel across Canada and the US.

 

Key Responsibilities

Provide expert-level technical support and troubleshooting for Geotab telematics software and hardware, including GO devices and associated peripherals.Offer comprehensive support for Lytx in-cab camera systems, including installation verification, video retrieval, event analysis, and troubleshooting of device functionalities.Diagnose and resolve issues related to in-cab hardware components, such as dashcams, ELDs (Electronic Logging Devices), ADAS (Advanced Driver-Assistance Systems), and their integration with mobile devices.Assist end-users (drivers, dispatchers, fleet managers, etc.) with questions and issues regarding Geotab and Lytx platforms, ensuring optimal utilization for business objectives.Monitor system performance and proactively identify potential issues with telematics devices and camera systems, escalating to vendors or internal teams, as necessary.Maintain accurate and detailed records of all support interactions, incidents, and resolutions within a ticketing system.Participate in the testing and deployment of new Geotab and Lytx features, software updates, and hardware revisions.

 

Qualifications

Five (5) + years of demonstrated experience in an application support or technical support role, specifically focused on telematics, fleet management, or in-cab technology.Strong understanding and hands-on experience with Geotab telematics solutions, including the Geotab MyGeotab platform, GO devices, and related add-ons.Proven expertise in supporting Lytx in-cab camera systems, including device troubleshooting, video retrieval, event analysis, and an understanding of Lytx services.In-depth knowledge of in-cab hardware technologies, such as dashcams, Electronic Logging Devices (ELDs), Advanced Driver-Assistance Systems (ADAS), and mobile device integration within a fleet environment. Proficiency in using ServiceNow for incident management, request fulfillment, and knowledge base documentation.Familiarity with Microsoft SQL for basic data querying and understanding of database structures is an asset.Excellent analytical and problem-solving skills, with the ability to diagnose complex technical issues related to software, hardware, and network connectivity.Strong interpersonal and communication skills, capable of clearly explaining technical concepts to non-technical users and collaborating effectively with drivers, fleet managers, IT staff, and vendors.Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.A valid driver's license and the ability to travel occasionally within Canada and the US for support, training, or installation purposes.Relevant certifications in telematics, fleet management, or IT support are considered a plus.

 

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com