Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps FedRAMP team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a Senior Manager of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and monitoring our rapidly growing Cloud Platform. You'll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for someone to bring a fresh approach to problems of all shapes and sizes and help us build a top-notch Splunk Cloud TechOps team. Responsibilities: + Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment + Define and oversee TechOps projects to ensure quality and alignment with business goals + Collaborate with partner teams to identify and address gaps and opportunities within the business + Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure + Drive automation and software-defined approaches to reliability and availability as well as change management + Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on best practices + Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions + Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities + Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers + Provide incident and escalation lead responsibilities, contribute to post incident reviews, and follow through with action plans + Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality. Requirements: You must be eligible to support up to FedRAMP High/IL5 environments. We are a 24/7 Operations team which might require you to work nights, weekends, and holidays as operationally required to service our growing customer base. While we remain remote, you must be available to travel to office locations to conduct offsite meetings, and engage with the team during team events. You will be leading a team responsible for modernizing the Splunk Cloud FedRAMP Moderate fleet under the Cloud Operations - Technical Operations FedRAMP organization. The goal of this team is to effectively remediate incidents, reliably execute change, while continuously analyzing key metrics that drive innovation and efficiency across all FedRAMP environments. Who you are: + At least 5 years in hands-on leadership position + Deep understanding of AWS GovCloud and other cloud providers (AWS, Azure, GCP) + Experienced in Systems Administration or Technical Operations + Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment + Strong knowledge of and experience with config management + Collaborative with exceptional social and interpersonal skills + Calm and collected in stressful situations, such as a major service outage + Take charge personality, and the ability to drive a plan to completion + Comfortable working in a dynamic environment with a highly technical team + Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary **Annual Base Pay: $257,400 - $302,500 USD** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.