Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps team. This position is responsible for leading all aspects of the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a leader of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and supervising our rapidly growing Cloud Platform. You'll apply metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for a person to bring a fresh approach to problems of all shapes and sizes and help us build a top-notch team.Responsibilities:Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environmentDefine and be responsible for TechOps projects to ensure quality and alignment with business goalsCollaborate with partner teams to identify and address gaps and opportunities within the businessPartner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructureDrive automation and software-defined approaches to reliability and availability as well as change managementWork closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologiesRepresent the TechOps team in meetings regarding process changes and recommendations on new procedures and executionsWork with your peers across the organization to handle customer escalations, incidents, or dependent release activitiesAct as a liaison between NOC, SRE, supervising teams, support, and leadership for new processes, tools and knowledge transfersProvide incident and critical issue, lead responsibilities, contribute to post incident reviews, and follow through with action plansLead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality.Who you are:At least 5 years in hands-on leadership positionDeep understanding of Cloud (AWS, Azure, GCP)Experienced in Systems Administration or Technical OperationsHands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environmentExpertise and experience with config managementCollaborative with outstanding social and interpersonal skillsCalm and collected in stressful situations, such as a major service outageTake charge personality, and the ability to drive a plan to completionComfortable working in an ambiguous environment with a highly technical teamDemonstrated attention to detail, follow through, and ability to prioritize quickly are necessarySplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Thank you for your interest in Splunk!