Senior Technology Specialist 

Position Profile

To retain and expand sales revenue in assigned account base as well as drive new market share within the Federal vertical.

 

Job Duties and Responsibilities Provide product information to selected customers within an assigned territory. Conduct business analyses of customer communication needs and develop tailored demonstrations, proposals, and value propositions. Focus on acquiring new customers and retaining existing accounts through a consultative approach, particularly within Federal Department of Defense and Civilian organizations. Organize and oversee post-sale delivery and implementation of RICOH solutions at customer sites. Serve as the primary contact for all sales documentation. Proactively develop new customer relationships, review leads, participate in communication planning, and deliver RICOH solution proposals as directed by sales management. Engage in strategic planning with customers, identifying and addressing at-risk accounts with actionable plans. Consistently meet or exceed revenue and gross profit targets. Coordinate cross-functional sales activities and manage team processes. Represent the company and promote products during off-site customer meetings. Maintain detailed records of all account activities in the sales database. Identify key contacts within accounts and conduct strategic outreach. Serve as the first point of contact for customer inquiries and needs. Perform additional duties as assigned. Qualifications (Education, Experience, and Certifications)

Required:

Bachelor’s degree or equivalent experience in a related field. Minimum of 5 years of successful B2B sales experience, including at least 2 years of experience selling to Federal Department of Defense and Civilian organizations. Knowledge, Skills, and Abilities Deep understanding of sales methodologies and processes in a matrixed environment, especially within federal sectors. Strong negotiation, communication (written and oral), and presentation skills tailored to federal clients. Excellent interpersonal, time management, and self-motivation skills. Strong business acumen and leadership capabilities. Proven ability to lead or collaborate with diverse teams to develop account strategies. In-depth knowledge of industry products and services. Demonstrated success in building and maintaining key relationships across business functions. Ability to analyze complex data from multiple sources to identify issues and propose effective solutions. Proficiency in Microsoft Office Suite and other relevant software tools. Working Conditions, Mental and Physical Demands Primarily office-based work environment with standard lighting, ventilation, and noise levels. Mostly sedentary work with occasional walking, standing, bending, and light lifting (typically under 10 lbs). Moderate dexterity required for tasks involving calculators, keyboards, and small tools. Daily travel to customer sites, which may not always be accessible via public transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.