Senior Technology Specialist **Position Profile** To retain and expand sales revenue in assigned account base as well as drive new market share within the Federal vertical. **Job Duties and Responsibilities** Provide product information to selected customers within an assigned territory. Conduct business analyses of customer communication needs and develop customized demonstrations, proposals, and value propositions that exceed expectations. Focus on acquiring new customers and retaining existing accounts through a consultative approach, particularly within Federal Department of Defense and Civilian organizations. Oversee the post-sale delivery and implementation of RICOH solutions at customer sites, serving as the primary point of contact for all related sales documentation. Proactively cultivate new customer relationships, evaluate leads, participate in communication planning, and deliver tailored RICOH solution proposals in alignment with sales management directives. Collaborate with customers on strategic planning initiatives, identifying at-risk accounts and developing actionable plans to address their needs. Consistently achieve or surpass revenue and gross profit goals. Coordinate cross-functional sales activities and lead team processes to ensure alignment and efficiency. Represent the company and promote RICOH products during off-site customer meetings and events. Maintain accurate and up-to-date records of all account activities within the sales database. Identify key decision-makers within accounts and conduct strategic outreach to strengthen relationships and drive business growth. Act as the first point of contact for customer inquiries, ensuring timely and effective support. Perform additional duties and responsibilities as assigned. **Qualifications (Education, Experience, and Certifications)** **Required:** + Bachelor’s degree or equivalent experience in a related field. + Minimum of 5 years of successful B2B sales experience, including at least 2 years of experience selling to Federal Department of Defense and Civilian organizations. **Knowledge, Skills, and Abilities** + Strong understanding of sales methodologies and processes in a matrixed environment, especially within federal sectors. + Excellent negotiation, written and verbal communication, and presentation skills. + Strong interpersonal, time management, and self-motivation skills. + Solid business acumen and leadership capabilities. + Proven ability to work with or lead diverse teams in developing account strategies. + In-depth knowledge of industry products and services. + Ability to build and maintain key relationships across business functions. + Skilled in analyzing complex data from multiple sources to identify issues and propose solutions. + Proficient in Microsoft Office Suite and other relevant software tools. **Working Conditions, Mental and Physical Demands** + Primarily office-based with standard lighting, ventilation, and noise levels. + Work is mostly sedentary but may involve walking, standing, bending, and lifting items under 10 lbs. + Requires moderate dexterity for tasks such as typing and using office tools. + Daily travel to customer sites is required; some locations may not be accessible via public transportation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.