The Senior Technology Leadership Professional is responsible for overseeing all aspects of software or hardware product delivery and performance. This role involves managing moderately complex to complex work assignments that require deep analysis of variable factors and strategic decision-making. The ideal candidate will demonstrate strong leadership, technical expertise, and cross-functional collaboration to drive innovation and operational excellence.
Key Responsibilities:
Collaborate with design engineering and testing teams to transition products from design completion to volume production release.Conduct and oversee engineering tests to verify and validate product designs, ensuring alignment with performance and quality standards.Support product evaluation and qualification of cutting-edge technology components, contributing to innovation and market readiness.Ensure production schedules are met and products adhere to specifications and quality benchmarks.Provide technical support to resolve customer product-related issues, working closely with product engineering, quality assurance, manufacturing, and marketing teams.Analyze complex technical challenges and make strategic decisions regarding project components and technical approaches.Influence departmental strategy and contribute to long-term planning and continuous improvement initiatives.Operate with minimal direction, exercising considerable latitude in determining objectives, priorities, and execution strategies.Use your skills to make an impact
Required Qualifications
Bachelor’s degree in a relevant technical field (e.g., Computer Science, Engineering, Information Systems).5+ years of experience in contact center technology development, delivery, or infrastructure.Strong understanding of cloud technologies used in enterprise applications or infrastructure.Excellent communication and collaboration skills across all organizational levels.Experience with unit testing, mocking frameworks, and quality assurance practices.Passion for enhancing consumer experiences through technology and innovation.Preferred Qualifications
PMP or Agile Certification (e.g., SAFe, Scrum Master, PMI-ACP).Cloud Certification (e.g., AWS, Azure, Google Cloud).Six Sigma Certification.Advanced degree (MBA, MS, or equivalent).Proven success in managing large-scale, cross-functional technology projects.Experience in technology strategy development, solution assessments, and enterprise planning.Additional Information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.