Bengaluru, India
3 days ago
Senior Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant.


In this role, you will:

Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systemsContribute to the development of systems and procedures that are both cost effective and meet the relevant business requirementsEvaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problemsPartner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutionsAct as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processesCollaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverablesCoordinate communication and information flow between business and technology teams


Required Qualifications:

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

Experience with creating artifacts and enabling functionalities for IT Service DeskHands-on experience with Confluence and JiraShould have practiced writing documentation for virtual agent formatAwareness of Agile methodologiesKnowledge of ITIL Incident, Problem, and Request best practices or ITIL certified.Experience in user stories in Backlog, Story points and sprint planningUnderstanding of Knowledge Management Framework

Should have experience as a Functional lead or should have acted as People lead


Job Expectations:

Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goalsExperience with consulting with subject matter experts to evaluate, standardize, write, and maintain materialsAbility to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standardsAbility to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility. Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.Research, outline, write, and edit content, working closely with various departments to understand project requirements.Gather information from stakeholders and translate them to Knowledge user storiesPrioritize user stories in backlog to align to business goalsProvide input on story feasibilitySupport the team in understanding story points and sprint planningUAT and support Prod release and testingStrong written and verbal communication skills, with a keen eye for details.Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.Technology Operations experience including Service Desk OperationsTwo or more years of experience as an effective technical writerProven ability to quickly learn and understand complex subject matterAbility to handle multiple projects simultaneouslyExperience in writing documentation and procedure manuals for various audiences.Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support contentStrong skills in Knowledge Management systems and practices.Good understanding of Knowledge Management FrameworkAbility to map business requirements to Knowledge FrameworkProficiency in using Confluence and JiraAcceptable understanding of ServiceNow knowledge functionalitiesFamiliarity with ITSM processesHands on experience with ServiceNow modules like Incident and Request Management

Posting End Date: 

28 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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