About the Role:

 

As a Senior Technical Writer, you will play a key role in crafting clear, accurate, and user-focused documentation for our enterprise software and storage solutions. This role demands a strong technical acumen, attention to detail, and the ability to transform complex concepts into easy-to-understand content for a range of technical audiences. You’ll be part of a dynamic, cross-functional environment where your contributions directly impact product usability and customer experience.

 

Key Responsibilities:

Create, update, and maintain end-user product documentation (such as user guides, release notes, API documentation, knowledge base articles, and online help) to help customers understand the product. Collaborate with Cross Functional teams, Product Managers, Technical Leads, Software Engineers, Developers, QA, Solution Architects, legal, marketing and Support teams to gather information and deliver high-quality technical content. Work closely with Technical Subject Matter Experts and Engineering teams to understand complex technical concepts and translate them into easy-to-understand documentation. Collaborate with UI/UX teams to ensure consistency between product UI and documentation. Manage and maintain documentation in version control systems (e.g., Git). Ensure documentation aligns with company style guides and documentation standards. Participate in agile development cycles and provide documentation support during sprints and releases. Collects and interprets technical data or information into usable content. Incorporate customer feedback and support insights into improving documentation quality and usability. Contribute to continuous improvement initiatives in documentation tools, processes, and standards.

 

Required Skills and Qualifications:

Bachelor’s degree in engineering or equivalent. 5–7 years’ of experience as a Technical Writer in a software or storage product company. Strong understanding of enterprise software, storage systems, or cloud technologies. Proven experience in planning and delivering customer-focused documentation. Experience working directly with engineering teams on products targeting technical audiences (developers, DevOps, IT professionals, etc.). Proficiency in XML-based authoring tools such as MadCap Flare, Confluence, or Markdown-based documentation systems (e.g., Docusaurus). Proficiency in using HTML5, CSS3, and version control platforms such as GitHub. Knowledge of Agile/Scrum methodologies. Strong command over written English with attention to clarity, grammar, and technical accuracy. Ability to work independently, manage multiple projects, and meet tight deadlines. Experience in the storage domain and a certification in Technical Writing will be considered an added advantage.