**Overview** **About BU:** The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative thinkers develops and builds products that position Epsilon as a differentiator, fostering an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by leveraging industry best practices and advanced capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon’s success story. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s) **Responsibilities** **Role Description:** You're a problem solver with a knack for connecting with people. You'll craft clear, user-friendly technical content (API guides, user manuals, etc.) while contributing your creative expertise to make information visually appealing. This dynamic, collaborative role offers diverse communication channels and the chance to continuously grow your skills. Are you self-reliant, tech-savvy, and passionate about producing exceptional documentation & creatives. **Demonstrated Abilities/Skills** Must have demonstrated ability to: **Technical Documentation:** + Partner with cross-functional teams to build comprehensive product documentation, aiming to minimize onboarding time and technical support reliance. + Craft user-friendly, self-service-oriented documentation for diverse clients (technical and non-technical). + Tailor content to various client needs, ensuring accuracy and completeness through rigorous quality checks. + Continuously improve documentation quality and usability by actively seeking feedback and adapting to changing technology, standards, and internal processes. + Demonstrate strong communication skills to translate complex information into clear, understandable content. **Technical Expertise:** + Troubleshoot and document solutions for integration challenges, taking ownership of the entire documentation process. + Conduct in-depth testing of product features (UI, backend systems, APIs) to gain technical knowledge and enhance documentation accuracy. + Utilize developer tools to ensure reliability of documented features. **Qualifications** **Required qualifications:** **Technical Writing:** + 5+ years’ experience documenting SaaS/Cloud/Data-driven/Enterprise client software. + Proficient in: Wiki, Confluence, MS Word, Agile methodology. + Familiarity with tools like FrameMaker, RoboHelp, SnagIt, HTML (desired). + Experience with public cloud (AWS, Azure, GCP), scripting/programming languages (desired). + Knowledge of RDBMS, SQL/NoSQL (plus). + Hands-on product testing & UI/behavior documentation. + Campaign tool experience (highly preferred). **Education:** + Bachelor's degree in technical field (CS, Engineering) or related writing discipline (English, Communications). + Enrolled in relevant degree program (considered). + Technical writing certifications (preferred). **Additional Information** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse) **Epsilon is an Equal Opportunity Employer.** Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.