Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

The Senior Technical Writer must speak and write fluent British/American English because that’s the standard used in our documentation. The person needs to be self-motivated. The role needs to have experience working with time-starved subject matter experts to get information.

In this role, you will:

Content Creation & Management

Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams Translate complex technical concepts into clear, accessible content for non-technical stakeholders Design and implement documentation standards, style guides, and governance processes Manage the complete documentation lifecycle from planning through publication and maintenance

Stakeholder Collaboration

Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements Facilitate documentation reviews and gather feedback from internal teams and end-users Work closely with development teams in Agile environments to document new features and system changes

User Experience & Design

Apply UX principles to create intuitive, user-friendly documentation experiences Design information architecture and navigation systems for optimal content discoverability Create visual aids including diagrams, flowcharts, screenshots, and process maps Analyze user feedback and documentation metrics to continuously improve content quality and usability

Project & Process Management

Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines Coordinate documentation efforts across teams and ensure alignment with product releases Establish and maintain documentation workflows and version control processes Track documentation KPIs and report on content performance and user engagement We would love to hear from you if:

You have Technical Proficiency

Strong understanding of IT concepts, software applications, and cloud services Familiarity with IT service management (ITSM) frameworks, such as ITIL Familiarity with IT operations and tools like Freshdesk, ServiceNow Experience with at least basic software programming concepts, languages, and tools. Willingness to learn new technologies and tools as the industry evolves

You have writing and communication skills

Excellent written communication skills with a focus on clarity and conciseness Ability to tailor documentation to different audiences (end-users, administrators, developers) Proficiency in gathering and synthesizing information from various sources Ability to interview time-starved subject matter experts (SMEs) to extract information Strong problem-solving abilities to understand complex systems and workflows Capability to analyze user feedback and metrics to improve documentation quality Skills in creating diagrams, flowcharts, and other visual aids to enhance understanding Familiarity with training tools and learning patterns Attention to detail for proofreading and editing documentation for accuracy and consistency Ability to develop and follow documentation standards and style guides Flexibility to adapt documentation strategies based on project needs and feedback Ability to work collaboratively with cross-functional teams, including developers, product managers, and customer support Strong interpersonal skills to facilitate communication among team members Fluent writing and speaking in British/American English

You have exp in Project Management

Experience in planning, prioritizing, and managing documentation projects Ability to work effectively within deadlines and handle multiple projects simultaneously

You have exp in Documentation Tools

Experience with technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence) Familiarity with version control systems (e.g., Git) for collaborative documentation Understanding of content management systems (CMS) for organizing and publishing documentation Ability to manage documentation lifecycle and updates Understanding of UX principles to create user-friendly documentation Skills in creating intuitive navigation and layout in documentation Familiarity with graphic design tools (e.g., Snagit, Visio) Familiarity with Jira and Productboard

FOR INDIA: This role is available in Bengaluru and will be hired into Amelia Global Services, a subsidiary of SoundHound AI. Our recruiting team will provide a total compensation range based on location and years of experience.

The estimated salary for this position is [replace with MIN and MAX of range of JOB LEVEL for all applicable LOCATION TIERS] plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers. 

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

 

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