The responsibilities and key activities that the Non-KONE Equipment Technical Support Specialist is either accountable for, or responsible to execute.Collect, create, and maintain material technical data for the chosen competitor product in relevant KONE toolsDevelop spare part offering and documentation (AR, PIP) for the chosen competitor product platformProvide material technical support of competitor products spare parts for frontline and global projectsProvide support for competitor equipment material technical issues (SEB Issue tool)Create new alternate equivalent solutions (fit kits, Noctua, service repair packages)Work closely with Procurement team to source the required competitor spare parts.Work closely with CHN FL to define the process and plans.Provide material technical support for competitor equipment nonconformities (info letter)Any other task given by managerPerfromance MeasuresResponse time and closure time of issuesNumber AR documents, Spare articles (SKU)Quality targets e.g. Spare part data accuracy in related system (PDM, SAP, PIP)Behavioral Competences

Attention to procedures and guidelines (KONE general competences)
Values clearly defined procedures and guidelines in work. Easily adapts to rules and supervision. Works in a well-organized manner. Pays sufficient attention to details. Makes plans in line with established procedures and guidelines.

Flexibility (KONE general competences)

Easily adapts to new situations and changes at work. Modifies own behavior according to the needs of a situation. Adopts a positive approach to change. Demonstrates a flexible approach when dealing with others. Adjust thinking and approach based on new information or events.

Results focus (KONE general competences)

Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Detail focus (KONE general competences)

Checks the details of own work carefully. Analysis information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Proactive communication (KONE general competences)

Openly communicates appropriate and useful information to others. Keeps others updated about developments or changes to situations. Communicates key information relevant to other people. Promotes two way communication with an exchange of information, opinion and feelings. Actively listens to the input of others and summarizes information to ensure they have understood.

Professional requirementsTechnical experience with global competitor products (minimum 3 years)Proven spares project implementation and change management experience (minimum 3 years)Bachelor’s degree or other relevant experienceFluent in English, other languages are an assetIT literacyWilling to travelEntry-level requirementsBasic English skillsTechnical understanding of elevators/escalators/doors spare parts where applicable, both KONE and non-KONE

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers