**Job Description:** A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues. **Job Responsibilities:** + Own the technical health of an account by acting as the primary point of contact + Develop, coordinate (across multiple teams as required), and implement a resolution plan + Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation + Provide Success Managers with findings that could affect user-specific Success Plans + Track/identify trends with support cases to provide product teams with strategic areas of focus + Communicate and present status updates to internal and external executive leadership **Qualifications:** + 3+ years of either consulting, product support or development in an infrastructure or engineering design environment + Exposure to BIM policies, procedures, and processes + Awareness of Bentley products and their relationship with Bentley product lines and brands + Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus + Possess strong organizational skills, including critical thinking and problem solving + Ability to manage multiple accounts and complex project initiatives + Fluent in English and able to clearly present information through the spoken or written word + Position is remote or hybrid (if you live near a Bentley office), with limited travel Equal Opportunity Employer/Minorities/Females/Veterans/Disabled