Job Title:

Senior Technical Product Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Technical Product Manager

Location - Ability to be hybrid in ​Frisco, TX or Atlanta, GA (three to four days onsite)

The Senior Technical Product Manager will be responsible for defining and aligning the project scope among various teams, ensuring effective collaboration and support throughout the development process. Key responsibilities include analyzing project impacts, coordinating testing efforts, and managing tasks within Jira.

Main Responsibilities:

Define/align scope among all teams (design, test, delivery)Support test data collection from Billing system and help with escalation if neededWork analysis of the true impacts to Retail channels for each InitiativeCollaborate with owners on the customer experience impactsCoordinate with all upstream and downstream domains during end-to-end testing and escalation if neededCollaborate with the Retail dev team to plan and prioritize Portfolio work in Sprint planning.Create prepaid platform and features in Jira and define the Acceptance criteria.Collaborate with the client's portfolio and other stakeholders to identify initiatives, and their priority for Product Initiative  planning

Qualifications

5+ yrs of Technical Product Management experience across cross functional teamsAbility to work closely with architects and developersManaging Mobile ProjectsAgile- experienceScrum MethodologiesJira/confluenceSharePointRisk assessment mitigationRequirements- managing the timeline- details design.Coordinate the deployment process. Driving the solution to completionCommunicationWrite requirements, CX user storiesDocumenting cross domain impactsDelivery timeline Software Development Lifecycle framework

The base salary range for this position is $92,250 - $171,321 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 07/14/2025

#LI-Hybrid

#Concentrix

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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