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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

JOB TITLE: Senior Technical Consultant - SFI / Telecommunications

LOCATION: Germany, office flex

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialization to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Senior Technical Consultants to join our Professional Services team within the Customer Success Group (CSG). The Senior Technical Consultants serves as a Salesforce product and platform expert to the company’s largest, most complex enterprise customers. 

The ideal Senior Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Sr/Consultants deliver technical solutions to meet the customer’s business and technical requirements. Sr/Consultants lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution

Your Impact

Participate in the full application life cycle - design, development, testing, and deployment

Interact with customers, project teams, and other stakeholders to ensure customer success

Design, develop and integrate Salesforce apps and components with back-office systems using modern web tools and technologies

Develop proofs of concept as needed during the design and requirements phase to evaluate products and integration strategies

Validate application code using unit tests, security tests, and profiling tools

Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

Experts in Apex, LWC and CI/CD and familiar with Omnistudio tools like Omniscript, Integration procedures and Data Raptors

Produce project documentation, including functional and technical designs, and end-user guides

Travel is infrequent, varying with consultant preference and client requirements

REQUIRED QUALIFICATIONS

3+ years of experience in design and implementation using Salesforce.com tec

Skill and passion for programming and technology

Skilled in Omnistudio, Apex and LWC

Deep understanding of Industry specific concepts such as Product Catalogs, CPQ, Order Management and/or Contract Lifecycle Management

Prior experience in Telecommunications; Energy and Media Industries

Understanding of object-oriented programming (OOP) concepts

Familiar with  Java, C#, or comparable OOP language

Experience with HTML, CSS, JavaScript

Experience with modern IDEs (VSCode, IntelliJ) and SCM tools (Git, SVN)

Strong problem-solving skills

Skilled in project documentation with regard to technical designs

Ability and desire to learn new technologies and development tools

A creative mindset to apply innovative approaches to software design

Desire to work in a highly collaborative environment with a large team of like-minded developers

Understanding of relational databases, data modelling, and SQL

Understanding of Agile, Scrum, or other iterative development methodologies

Experience with the Salesforce and Industries Platform shown by projects and certifications.

Ensure seamless Integration between existing and new applications 

Ability to analyze, design, and optimize business processes via technology and integration.

Work independently and as part of a distributed team and a willingness to take ownership of problems.

Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

Available to travel regionally and occasionally internationally depending on customer needs.

Proficiency in English AND German languages. 

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)

PREFERRED QUALIFICATIONS

Ability to build and be a great partner both internally and externally.

Experience working in a consulting role working with matrix teams.

Ability to build and maintain key relationships with mid level and key decision makers.

Experience in participating in discovery sessions, understanding business requirements, implementing user stories and leading customers demo’s.

Experience with Agile methodologies and frameworks (such as SAFE) and design background.

Ability to learn new technologies as well as good presentation, communication and facilitation skills.

Resourceful and ambitious thinker who can work through and tackle problems.

NOTE: By applying to the Senior Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Consultants will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

*LI-Y

Accommodations

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We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.