Johannesburg, South Africa
1 day ago
Senior Technical Clinical Support Specialist
Work Flexibility: Field-based

 What You Will Do:

• Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence in a variety of healthcare settings.

• Serve as the go-to expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.

• Partner closely with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and meet revenue goals.

• Deliver comprehensive product training sessions to physicians, nurses, and support staff, empowering them to maximize the benefits of our technology.

• Assist in pre- and post-sales activities, including equipment demonstrations, product installations, and ongoing support to ensure seamless integration into clinical workflows.

• Gather customer feedback and monitor competitive activity to support sales strategies and product development initiatives.

• Act as a bridge between sales, marketing, and product development teams, providing valuable insights to enhance product positioning and customer experience.

 

What You Need:

• Minimum 2 years of clinical, technical, or sales experience in endoscopy field.

• Strong understanding of endoscopic procedures, equipment, and troubleshooting.

• Demonstrated ability to collaborate with sales teams to support and influence the sales process.

• Excellent interpersonal and presentation skills, with the ability to convey complex technical information in a clear, engaging manner.

• Willingness to travel extensively to support customers and sales teams as needed.

 

Travel Percentage: 80%

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