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Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Professional Services organisation is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimising potential technical debt.
Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.YOUR IMPACT: Responsibilities
Salesforce Professional Services is looking for a Senior Technical Architect. As a Senior Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -Serve as a trusted advisor to the clientIdentify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinkingIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsContribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce PlatformLead the technical architecture team for an enterprise-level customer engagementFrom time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospectsLiaise with Salesforce product teams to support client implementationsExpected to participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospectsTravels to client sites for projects, estimated 50-75%MINIMUM QUALIFICATIONS14+ years enterprise architecture or consulting experienceStrong application design skills combined with strong data, integration, and security architecture skillsStrong presentation skills. Able to effectively present and defend a point of view to a variety of audiencesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audienceA great listener with the ability to communicate with people in diverse rolesProven ability to analyze, design, and optimize business processes via technology and integrationResourceful and innovative thinker who can work through and solve problemsRequired Qualities:TRUST: Trusts the company’s core values; shows integrity, transparency, and reliabilityTEAM PLAYER: Proficient at collaboration and working with members of a teamCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidencePREFERRED QUALIFICATIONSBachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be consideredApplication, System Architect, CTA Certifications (Optional) or ability to clear the certifications on hireAbility to convey and convince customers of best practices at various levels within a large organizationApplication design and development backgroundPrior experience in Field Service implementation will be preferredPreferred Qualities:LEADERSHIP: Self-aware; proficient at building strong relationshipsTHOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.