Job Summary

Job Description

What is the opportunity?

To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.

What will you do?

Plan and execute weekend maintenance to provide minimal disruption to the production environmentFollow established Service Now guidelines for implementing change into the Production environmentProvide the necessary support to ensure the highest level of service for all online systemsResponsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and OperationsResponsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradationResponsible for the seamless implementation of all hardware and software changesDeal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirementsWorks in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost efficient manner24/7 shift work on rotational basis

What do you need to succeed?

Must have:

Operational/technical experience with IBM mainframe serversPost-secondary education or equivalentExperience with incident resolution, problem management and change managementEffective written and verbal communication skillsOrganized and detail oriented

Nice to have:

Ability to code in the REXX programming

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and pension plan.Leaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive and highly performing teamOpportunities to do challenging work, making a difference and lasting impact on communities.Enjoy a comfortable work environment with the option to dress casually.Network and build lasting relationships with developers from diverse backgrounds from across Canada and the world.

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Process Management, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-20

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.