Senior Technical Account Manager

Do you have expertise in providing technical and product support to APAC customers?

Will you be interested to join a Global Leader in Financial Crime and Fraud Solutions?

About the team

LexisNexis Risk Solutions is part of the RELX Group. While we have been providing solutions to banks and businesses worldwide, LNRS sets the global standard for payment efficiency, compliance and financial counterparty solutions. Currently LNRS' suites of applications are used in over 3000 companies worldwide and growing.

About the role

The role of the Senior Technical Account Manager is primarily to provide support on LNRS's expanding Payment Efficiency and Compliance solutions, to both existing and new clients, which are used by financial and corporate institutions globally. In addition, the position requires the Senior Technical Account Manager to support various watch list screening and reference tools as well as data files designed to help institutions improve payments processing efficiency and compliance.

This role provides clients with a technical resource when working through a range of issues within the existing Java based, both client-side installed and LNRS hosted product set. The Senior Technical Account Manager brings a client-focused approach with a good understanding of how Product Support plays a key role with regards to winning and retaining new business.

This is a role suited to an experienced Product Support professional who has a strong functional and technical background, sense of empathy, the ability to communicate effectively and good client skills.

Responsibilities

Provide technical support for LNRS payment efficiency, compliance and financial counterparty solutions, hosted by LNRS, or installed behind our clients’ firewalls, across the entire client portfolioInteract with technical team members of the client staffLiaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issuesProvide post-sales support for clients and prospects to help support the sales operationActs as an escalation point of customer issuesActs as a resource for colleagues with less experienceUse appropriate software tools to diagnose proper resolution of customer questions and problemsManage and develop procedures to ensure quality support for all LNRS products

Requirements

Strong interest in understanding regulation compliance solutions for banking and tradeHas a passion for application supportExperience working with and understanding of web servicesExperience at understanding of web and network protocolsIn-depth understanding and experience of java applicationsExperience working directly with external clients in a support capacityDetail-oriented, excellent troubleshooting and problem solving skillsExcellent written and verbal communication skills in both English and MandarinExperience of working with Java applications hosted on IBM WebSphere and Apache TomcatExperience with relational database management tools (Oracle, SQL Server, etc.)Experience understanding and analyzing application and web application server logsStrong client focused approach to work Proven ability to work independentlyAbility to meet deadlines while working under pressureBachelor’s degree in a technical field (i.e. CS, MIS) or at least 3 years professional experience in a technical product support role

Desired Skills and Knowledge

Experience in financial services, compliance, AML (Anti-Money Laundering) is a definite plusExperience and understanding of incident management platform, such as Salesforce.comExperience with Linux shell scripting, Microsoft PowerShell scriptingExperience with programming (Java, VB, C++, C#, Python, etc.)Experience in Linux/UNIXProficiency in MS OfficeProcess improvement / refinement experience

Learn more about the LexisNexis Risk team and how we work here

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