**The Position** The Systems Operations System Lead will be responsible for the operational excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards. **Duties and Responsibilities:** + Manage systems throughout their entire lifecycle and complete compliance documentation + Coordinate and schedule backup/recovery and perform disaster recovery testing + Monitor service level agreements, audit trails, and access & identity management + Coordinate (but not perform) server and database patching, and resolve vulnerabilities + Coordinate software management, including: + Patching / Packaging / Testing / License management / Small enhancements/configuration changes + Interface and coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure), including: + Interfaces to IT SME’s, IT Capability Leads and other internal stakeholders (e.g. HR, Finance) . + As well as external stakeholders (vendors, academia, healthcare companies, etc.). + Interfaces to / SPOC for the broader IT organization acting in a coordination role. + Perform Incident, Problem and Change Management + Work with IT Infrastructure to remediate, replace, migrate, or decommission systems (including legacy systems and coordinating System Archiving) or infrastructure items **Requirements:** + Must be bachelor’s degree in IT or similar + Must be customer oriented, well organized and methodical + Must have excellent communication skills both written & verbal + Must be able to work successfully on a team + Must have Excellent English speaking, reading & writing skills + Other languages such as German, Japanese, Mandarin, Spanish a plus + Must be able to present information effectively + Must have solid understanding and experience with infrastructure topics such as databases, servers, cloud systems, and networking etc. + Must have at least 2 of the following technology/platform experience: + Sales Force Dot Com, Veeva CRM, Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, Google Cloud, ServiceNow, API + A demonstrated understanding of Operational Excellence ITIL v3.0 (or higher) Fundamentals Certification **Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.** All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.