Kforce has a client that is seeking a Senior Systems Engineer in Westlake, TX. Responsibilities: * Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit * Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability * Collaborating with an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the DevOps, provisioning, testing and operational capabilities of the platform * Simplifying the complex through consistency, refactoring and repeatability * Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers * Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive * Helping lead support teams through incident management and crisis management * Leading end-to-end sub initiatives * Supporting and communicating relevant IT governance policies, procedures, and processes * Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs * Softphone software installs, configuration and troubleshooting * System backups and reboots * Documentation of process and procedures assigned