Senior Systems Engineer, ApplicationsPune, IndiaJR012052 Reporting to theSustainEngineering,MonitoringManager, you will be part of theMonitoringOperationsteam, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solvingskillsyou will helpidentify, communicate, and resolve issues tooptimizeourITinfrastructureusing various Monitoring tools. The L2 Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: + Managing all tickets logged into the Monitoring queue + Managing client/Internal communication on all assigned tickets + Conducting proactive and reactive incident and event management + Reducing the number of repeat issues through root cause analysis + Working with internal departments to mitigate Monitoring related issue and resolve incidents/Requests/Change/Problem tickets. Key Responsibilities + Servers and WAN/LAN monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies. + Maintaining and enhancing the use of the BMC Helix, TrueSight, Patrol & Entuity platform + Experience with BMC Helix and TrueSight is must + Network concepts using SNMP, MIB Discovery and different technology experience within Cisco + Basic configs after device discovery + Technical support and troubleshooting of existing custom-built applications. + Support day-to-day operations and maintenance existing applications. + Setting up parameters, thresholds, action profiles. + Monitoring using, Patrol, SNMP, WMI and WINRM + Understand the distributed architecture of monitoring solution. + Understand and configure NW, Server, Website, Database monitoring. + Knowledge on reporting features. + Adherence to ITIL processes Knowledge + Anintermediateunderstanding of Infrastructure technologiesincludingUnix,MicrosoftWindowsServer,Storage/Backupand Networking. + Demonstrable experience of working in an IT infrastructure. + Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL’s + Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems) + An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI. Skills + Analytical skills and Problem-Solving Ability + Excellent customer service skills + Ability to multi-task and work well under pressure + Good team working skillsessential + ITIL certification desirable + Able to communicate in groups with confidence and conviction Experience + Minimum 4 to 6 years of working experience supporting monitoring tools for large environments + BMC Helix, TrueSight, Patrol & Entuity + Windows, Linux and Network Monitoring and OS knowledge recommended. JR012052